Who we are
We locally source and carefully dry both softwood and hardwood. Each piece of timber is hand-selected, and our blanks are precisely cut to optimise the natural qualities and beauty of the wood.
Returns Policy
We want you to be happy with your purchase. If you need to return an item, please read the information below.
Returns
We accept returns within 14 days of delivery.
Items must be unused and in their original condition.
Return Shipping Costs
Return postage is the customer’s responsibility.
We recommend using a tracked service as we cannot refund items lost in transit.
Refunds
Once we receive the returned item, we will inspect it and issue a refund to your original payment method.
Please allow 3–5 working days for the refund to appear.
Non-returnable items
Custom-cut timber or items made to order cannot be returned unless faulty.
Exchanges
If you would like to exchange an item, please contact us and we will do our best to help.
Contact
If you have any questions about returns, please email:
📧 info@southeasthardwoods.co.uk
Contact us
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